Cancellations & Returns

Statutory Right to Cancel (UK Customers)

You may cancel your order within 14 days of receiving goods.

We will refund the full purchase price, including standard delivery costs.

You are responsible for return postage, unless the item is faulty or incorrect.

International Customers

Return shipping is generally paid by the customer.

Original delivery cost may or may not be refunded depending on local laws.

Faulty or incorrect items: refund includes return shipping.

Custom / Personalised Items

Excluded from statutory or goodwill refunds:

Custom prints

Personalised items

Items with broken security seals

Goodwill Refund Policy

28-day period from receipt of goods.

Refunds or exchanges are available if items are re-saleable with proof of purchase.

Refund includes standard outbound delivery; return postage is not refundable, except for faulty or incorrect items.

Exclusions apply (see above).

Refunds processed within 14 days of receiving returned goods.

Returns Address:

Online Shop - RETURNS

The Botanics Shop

Arboretum Place

Edinburgh

EH3 5NY

Include your order number, reason for return, and whether you would like a refund or exchange.

We recommend using recorded delivery to protect your return.