Delivery & Returns

Delivery, Shipping and Handling

GENERAL

We aim to dispatch your purchases within 3 working days. Your order will, wherever possible, be sent to you in one delivery. Occasionally we may have to send your order in two or more separate shipments. If this is the case, you will only be charged the delivery amount quoted to you at the time you placed your order.

Delivery in the UK is made by Royal Mail second class post and takes approximately 3-5 days from dispatch to delivery. International delivery is made either by second class post or via courier and will take approximately 3-5 days from dispatch in most cases. Some international locations will take up to 28 days for delivery.

All delivery prices include handling, packing and insurance where appropriate.

All prices quoted are for delivery to one address only.

Prices shown include all applicable taxes. The Royal Botanic Garden Edinburgh is not responsible for paying any local duty or taxes on goods delivered outside of the UK if applied.

Shipping is calculated by the weight of goods ordered and the country the goods are sent to. 

How to Cancel 

To cancel an order with us, please contact us as soon as possible after placing the order. If your order has already been dispatched, you will need to await its receipt and then return the goods to us (should you still wish to cancel) unopened and in a re-saleable condition in order to receive a full refund of the purchase price. We will refund the standard cost of outbound delivery, but please note that you must arrange for and pay the costs of returning the goods to us. 

For more information about cancelling your order, including your statutory right to cancel and what to do if your goods are damaged or faulty, see: https://rbge-publications.myshopify.com/pages/terms-conditions

Our "Goodwill" Refund Policy 

In addition to your statutory right to cancel, we offer a "goodwill" refund policy. This does not affect your legal rights.

Under our "goodwill" refund policy, we will refund or exchange any goods purchased from us when they are returned in a re-saleable condition and accompanied by proof of purchase within 28 days of purchase. We will also refund the standard cost of outbound delivery. Return delivery charges are non-refundable unless your order is faulty or incorrect. Please note that pierced earrings, personalised items including bespoke prints, and any item with a security seal where the seal has been broken, are excluded from our "goodwill" refund policy. The refund will be paid as soon as possible, but in any event within 14 days, following receipt of the returned goods. We recommend that you use a recorded delivery service to return any goods to us, as we will not be able to refund any goods that have been lost or damaged in transit.

If you would like to return goods which you have purchased online, please contact us by email at onlineshop@rbge.org.uk for instructions about how to return your goods.

Alternatively, you can post the goods to us with an accompanying letter stating the order number, reason for the return and whether you would like a refund or an exchange. Our returns address is:

Online Shop - RETURNS

20a Inverleith Row

Edinburgh

EH3 5LR